FAQs
Explore FAQs fromcustomers,
service providers, and lenders.
service providers, and lenders.
Finance what matters most
Homeowner FAQs
Q: What is Dwello?
A: Dwello is a financing platform designed for home improvement projects. We partner with trusted builders, contractors, and service providers to offer homeowners flexible ways to pay for projects without needing to pay the full cost upfront.
Q: What types of projects can I finance with Dwello?
A: Dwello financing can be used for a wide range of home improvement projects, including pool construction and renovation, kitchen and bathroom remodels, windows, doors, roofing, siding, HVAC upgrades, outdoor living projects, and other major home improvements. Project eligibility may vary by contractor.
Q: How much can I finance?
A: Loan amounts vary based on the type of project and credit approval, but generally range from smaller projects to large, six-figure home improvements.
Q: How do I get started?
A: You can get started by submitting an inquiry through a participating contractor or directly through Dwello. If available, you may receive a prescreened financing offer. Once you receive your project quote, you can complete a full application using your final project amount.
Q: Does prequalification affect my credit score?
A: No. Prescreening or prequalification allows you to explore potential financing options with no impact to your credit score. A full credit check only occurs if you choose to complete a full application.
Q: What loan terms are available?
A: Dwello offers a variety of repayment terms, including long-term options for larger projects and shorter terms for smaller improvements. Available terms depend on the project type and credit approval.
Q: Are there any upfront fees?
A: Many Dwello financing programs have no origination fees and no prepayment penalties. Specific terms will be disclosed during the application process.
Q: Can I pay off my loan early?
A: Yes. Dwello loans do not include prepayment penalties, so you may pay off your loan early at any time.
Q: Who receives the loan funds?
A: Once approved, Dwello pays your contractor or builder directly so your project can move forward without delays.
Merchant FAQs
Q: What is Dwello for merchants?
A: Dwello is an embedded financing solution that allows contractors, builders, and home improvement professionals to offer customers flexible payment options without adding operational complexity to their sales process.
Q: What types of merchants can offer Dwello?
A: Dwello works with a wide range of home improvement professionals, including pool builders, remodelers, general contractors, specialty trades, window and door companies, roofing and siding contractors, HVAC installers, and more.
Q: How does Dwello help increase conversions?
A: Offering financing helps customers move forward sooner, take on larger or more complete projects, and feel more comfortable approving higher-quality materials or upgrades. Financing reduces sticker shock and shortens sales cycles.
Q: How is Dwello used in the sales process?
A: Dwello can be introduced at multiple points, including inquiry forms, consultations, quote delivery, and post-consultation follow-ups. Customers may be prescreened early and complete a full application once a final project amount is known.
Q: Do merchants need to handle loan paperwork?
A: No. Dwello manages the financing process end-to-end, including the application, underwriting, and funding. Merchants remain focused on selling and delivering projects.
Q: How do merchants get paid?
A: Once a customer is approved and the loan is finalized, Dwello pays the merchant directly.
Q: Is Dwello limited to one type of financing?
A: No. Dwello supports multiple home improvement financing programs designed to accommodate different project sizes and customer needs.
Q: Does offering Dwello create additional liability for merchants?
A: No. Dwello loans are between the customer and the originating bank. Merchants are not lenders and do not assume credit risk.
Q: How long does merchant onboarding take?
A: Merchant onboarding is designed to be fast and straightforward. Once approved, merchants can begin offering Dwello financing quickly.
Q: How do I get started as a Dwello partner?
A: Merchants can contact the Dwello team or request information through the website to learn more about becoming a financing partner.
Disclaimer: Dwello is not a lender. We partner with a network of licensed third-party lenders and loan originators. Loan offers are subject to credit approval and may vary based on individual qualifications and lender criteria. Terms, rates, and availability are not guaranteed and may change without notice. Prequalification does not guarantee approval or loan funding. All loan decisions, funding timelines, and servicing are managed by the selected lender.
© 2025 Dwello. All rights reserved.
Disclaimer: Dwello is not a lender. We partner with a network of
licensed third-party lenders and loan originators. Loan offers are
subject to credit approval and may vary based on individual
qualifications and lender criteria. Terms, rates, and availability are
not guaranteed and may change without notice. Prequalification does
not guarantee approval or loan funding. All loan decisions, funding
timelines, and servicing are managed by the selected lender.